Crisis communications + issues management
Information is the most valuable currency in an event that threatens life, property or reputation. We can help you avoid a public relations nightmare by ensuring your communication reaches the right people, in the right way, at the right time.
Our crisis communication planning and management services include:
Crisis communication plan development and review: A crisis communication plan is like insurance; you'll probably never need it but it is invaluable to have on hand if you do. We can work with you to identify possible crisis scenarios and recommend the best and fastest approach for managing communication in each one.
Issue management plan development: Sometimes an issue arises out of the blue. Contact us for an objective and insightful appraisal of the issue's PR implications and a robust approach to addressing the problem.
Media training: Equip your spokespeople with the necessary skills for managing even the most hostile media interview. Skills learned during our media training workshop also can be put to good use when giving presentations, negotiating and selling.
Media relations: Time is of the essence during an issue or crisis, which is why clients use our services to write and distribute media releases, manage media inquiries and provide pre-interview counsel.
Employee communication: Make sure employees learn about the crisis before they find out through the news or social media. We can advise on communication with employees at all levels of the organisation – from executive management and boards, to front-line people working in remote locations.
Public relations: Most issues and crises are of interest to a wide range of internal and external stakeholders, including central and local government, regulators and community groups. It is important to ensure that your public relations efforts take all of them into account.
Social media management: Social, online and digital media channels need rapid and sensitive management when managing an issue or crisis. We can advise on how to manage your social media during a crisis, particularly any negative feedback, and ensure your message gets across.
Crisis communication counsel: You can count on us to ask the right questions, give an open and honest appraisal of the situation, and provide insightful advice about how to manage it.
Crisis communication copy writing and editing: We will make every word count to your best advantage.